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Are they friendly? Empathetic? In control? Do they use language, phrases and intonations that reassure the caller? Are they good listeners—or disinterested sounding boards for complainers and window-shoppers? Imagine what it would do for your organization if every call—incoming and outbound—was handled professionally, courteously, swiftly and with a positive resolution. You’d begin to see increased sales, more repeat business and fewer customer complaints. Even better, your people would go about their work more confident and relaxed—because they’d finally have the proper skills they need to deal with every kind of customer call that comes their way.</p><br><br><p><strong>Your people will get hard-skills training in how to: </strong></p><br><ul></ul><br><ul><li>Stay even-tempered and in-control with five kinds of “tough customers</li></ul><br><ul><li>Establish genuine rapport with even the most trying callers</li></ul><br><ul><li>Resolve complaints quickly and confidently to everyone’s satisfaction</li></ul><br><ul><li>Repair relationships with unhappy customers who otherwise would have been lost forever</li></ul><br><br><br>&lt;!--read more--&gt;<br><br><p>You pay plenty for your phone service. It just makes good sense to train the people who use it in the finer points of customer service. If you’re still just &quot;making and taking calls,&quot; you’re missing out on countless opportunities to shine in the one area your customers value most: <i>service.</i></p><br><br><p><strong>This is high-payoff training that will equip people with:</strong></p><br><ul></ul><br><ul><li>Listening skills that can turn a &quot;faceless&quot; conversation into a positive, productive experience for every caller</li></ul><br><ul><li>Different options when they can’t possibly give call-in customers all they want, expect— or demand</li></ul><br><ul><li>The confidence to explain unpopular policies, rules and conditions for customers who don’t care or refuse to listen</li></ul><br><ul><li>Proven ways to give callers the attention they deserve when you’re seriously understaffed</li></ul><br><br><br><p>Personal, caring attention over the phone tells your customers they are dealing with an organization that places a high value on an educated, empowered workforce. 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<option value=\"2\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_ET_trainingDateAndLocation=default_tdl&amp;dwvar_ET_trainingFormat=onsite&amp;pid=ET&amp;quantity=2\"\n                \n        >\n            2\n        </option>\n    \n        \n        <option value=\"3\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_ET_trainingDateAndLocation=default_tdl&amp;dwvar_ET_trainingFormat=onsite&amp;pid=ET&amp;quantity=3\"\n                \n        >\n            3\n        </option>\n    \n        \n        <option value=\"4\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_ET_trainingDateAndLocation=default_tdl&amp;dwvar_ET_trainingFormat=onsite&amp;pid=ET&amp;quantity=4\"\n                \n        >\n            4\n        </option>\n    \n        \n        <option value=\"5\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_ET_trainingDateAndLocation=default_tdl&amp;dwvar_ET_trainingFormat=onsite&amp;pid=ET&amp;quantity=5\"\n                \n        >\n            5\n        </option>\n    \n        \n        <option value=\"6\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_ET_trainingDateAndLocation=default_tdl&amp;dwvar_ET_trainingFormat=onsite&amp;pid=ET&amp;quantity=6\"\n                \n        >\n            6\n        </option>\n    \n        \n        <option value=\"7\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_ET_trainingDateAndLocation=default_tdl&amp;dwvar_ET_trainingFormat=onsite&amp;pid=ET&amp;quantity=7\"\n                \n        >\n            7\n        </option>\n    \n        \n        <option value=\"8\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_ET_trainingDateAndLocation=default_tdl&amp;dwvar_ET_trainingFormat=onsite&amp;pid=ET&amp;quantity=8\"\n                \n        >\n            8\n        </option>\n    \n        \n        <option value=\"9\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_ET_trainingDateAndLocation=default_tdl&amp;dwvar_ET_trainingFormat=onsite&amp;pid=ET&amp;quantity=9\"\n                \n        >\n            9\n        </option>\n    \n        \n        <option value=\"10\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_ET_trainingDateAndLocation=default_tdl&amp;dwvar_ET_trainingFormat=onsite&amp;pid=ET&amp;quantity=10\"\n                \n        >\n            10\n        </option>\n    \n</select>\n\n\n    <div\n    class=\"quantity-stepper form-control \"\n    data-min=\"1\"\n    data-max=\"10\"\n    cypress-target=\"productQuantityStepper\"\n>\n    <button class=\"icon-minus\" data-action=\"decrease\" aria-label=\"Increase Quantity\"></button>\n    <input name=\"qty-stepper\" type=\"text\" value=\"1\" data-qty=\"1\"  aria-label=\"Quantity\"/>\n    <button class=\"icon-plus\" data-action=\"increase\" aria-label=\"Decrease Quantity\"></button>\n</div>\n\n\n\n                \n            </div>\n\n            <div class=\"col-12 col-md-8 ml-auto\">\n                <!-- Prices -->\n                <div class=\"prices clearfix\">\n                    \n                    \n    <div class=\"price\">\n        \n        <span>\n    \n    \n\n    \n\n    \n    <span class=\"sales\">\n        \n        \n        \n            <span class=\"value\" content=\"1.00\">\n        \n        $1.00\n\n\n        </span>\n    </span>\n</span>\n\n    </div>\n\n\n                </div>\n\n                <!-- Cart and [Optionally] Apple Pay -->\n                \n                    \n\n<div 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data-getcart=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/CommercePaymentsCheckoutServices-GetCart\"\n        data-shippingaddresschange=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/CommercePaymentsCheckoutServices-ShippingAddressChange\"\n        data-shippingoptionchange=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/CommercePaymentsCheckoutServices-ShippingOptionChange\"\n        data-paymentmethod=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/CommercePaymentsCheckoutServices-PaymentMethod\"\n        data-placeorder=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/CheckoutServices-PlaceOrder\"\n        data-paypalapprove=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/CommercePaymentsCheckoutServices-PayPalOrderApproved\"></div>\n    <div class=\"salesforce-buynow-element-errors salesforce-payments-errors\"></div>\n\n    <script type=\"text/javascript\">//<!--\n/* <![CDATA[ (dropin-salesforce-payments.js) */\n!(function (w) {\n\tif 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