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You&#39;ll learn:</p><ul><li>The power of small talk and how to connect instantly with new contacts</li><li>Listening techniques that master conversationalists use to lead conversations</li><li>How to use body language, eye contact, and gestures to build rapport</li><li>Flawless handshake tips that support a confident professional image</li><li>Name recall techniques that ensure people remember you — and vice versa</li></ul><p><strong>Dealing with Difficult Behaviors and Negative Situations</strong></p><p>Not every workplace interaction is smooth — but your response can make all the difference. This session shows how to:</p><ul><li>Decide when to agree, disagree or stay neutral when facing complaints</li><li>Use diplomatic language to calm chronic complainers</li><li>Identify seven response patterns that escalate conflict — and how to avoid them</li><li>Admit mistakes without damaging your reputation</li><li>Say “no” firmly, respectfully, and without burning bridges</li><li>Handle criticism with grace while protecting your self-esteem</li><li>Work effectively with even the most difficult personalities</li></ul><p><strong>Communication: A Two-Way Street</strong></p><p>Communication isn’t just about what you say — it&#39;s also what you don’t say. Learn to:</p><ul><li>Read between the lines using verbal and nonverbal cues</li><li>Boost your message clarity through powerful body language</li><li>Control communication flow — upward, downward or laterally</li><li>Maximize the value of feedback from peers, employees and leaders</li><li>Grow from constructive criticism and deflect destructive critique</li><li>Harness the strategic power of silence</li></ul><p><strong>Selling Yourself and Your Ideas</strong></p><p>Position yourself as a confident, competent contributor. This session teaches:</p><ul><li>How to advocate for your goals and get the support you need</li><li>Relationship-building strategies that open doors</li><li>Basics of workplace negotiation that keep all sides satisfied</li><li>Tactics for presenting ideas that gain buy-in without breeding resentment</li><li>Creative ways to present alternatives and unlock opportunities</li></ul><p><strong>Polishing Your Image: Business Etiquette in Action</strong></p><p>Professionalism is often defined in the details. You&#39;ll learn how to:</p><ul><li>Introduce people correctly in any business situation</li><li>Create empathy and connection in every interaction</li><li>Adjust your etiquette for business functions vs social settings</li><li>Use written correspondence to reinforce professionalism and warmth</li><li>Host and attend business events with confidence and courtesy</li><li>Navigate gift-giving rules with tact and appropriateness</li><li>Respect others’ time with thoughtful appointment etiquette</li><li>Recover quickly when you&#39;ve said the wrong thing</li></ul><p><strong>Why This Seminar?</strong></p><p>This One-Day Seminar on Communication and Soft Skills empowers you with the tools to Master Workplace Etiquette and Communication, boost your influence, and become the kind of professional who makes a lasting, positive impression.</p><p>Whether you’re entering the workforce or looking to rise into leadership, now is the time to Improve People Skills to Advance Your Career.</p><p>Reserve your seat today. Build confidence. Communicate better. Grow your career.</p>","state":"collapsed-expanded"},{"title":"Who Will Benefit","content":"<p>Employees, business owners, customer service reps, managers, front line staff and anyone wanting to learn how to better communicate with others.</p>","state":"collapsed-expanded"}],"badges":[],"itemType":"","brochure":"https://mediacdn.pryor.com/seminars/I1.pdf","creditsCEU":0.3,"creditsCPE":0,"creditsHRCI":3,"creditsPDC":3,"creditsPDU":0,"duration":{},"reviewsCount":286,"reviewsRating":4.5,"attendee":false,"isProductSetNested":false,"trainingFormats":[{"id":"live-virtual","value":"live-virtual","displayValue":"Live Virtual"},{"id":"onsite","value":"onsite","displayValue":"Onsite"}],"trainingFormat":"","eventStartDate":"--","eventEndDate":"--","timeZone":"Central","eventTime":"","paymentRequest":{},"paymentMessagesRequest":{}},"addToCartUrl":{},"resources":{"info_selectforstock":"Select Styles for Availability","assistiveSelectedText":"selected","unavailableMsg":"- not available with current selections"},"quickViewFullDetailMsg":"View Full Details","closeButtonText":"Close Quickview Dialog","enterDialogMessage":"Start of Quickview dialog window. 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<option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260127-1pmto4pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260127-1pmto4pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Jan 27 - 1pm to 4pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260129-9amto12pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260129-9amto12pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Jan 29 - 9am to 12pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260129-1pmto4pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260129-1pmto4pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Jan 29 - 1pm to 4pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260205-9amto12pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260205-9amto12pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Feb 5 - 9am to 12pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260205-1pmto4pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260205-1pmto4pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Feb 5 - 1pm to 4pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260210-9amto12pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260210-9amto12pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Feb 10 - 9am to 12pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260210-1pmto4pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260210-1pmto4pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Feb 10 - 1pm to 4pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260211-9amto12pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260211-9amto12pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Feb 11 - 9am to 12pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260211-1pmto4pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260211-1pmto4pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Feb 11 - 1pm to 4pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260218-9amto12pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260218-9amto12pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Feb 18 - 9am to 12pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260218-1pmto4pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260218-1pmto4pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Feb 18 - 1pm to 4pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260224-9amto12pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260224-9amto12pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Feb 24 - 9am to 12pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260224-1pmto4pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260224-1pmto4pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Feb 24 - 1pm to 4pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260226-9amto12pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260226-9amto12pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Feb 26 - 9am to 12pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260226-1pmto4pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260226-1pmto4pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Feb 26 - 1pm to 4pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260304-9amto12pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260304-9amto12pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Mar 4 - 9am to 12pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260304-1pmto4pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260304-1pmto4pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Mar 4 - 1pm to 4pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260312-9amto12pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260312-9amto12pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Mar 12 - 9am to 12pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260312-1pmto4pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260312-1pmto4pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Mar 12 - 1pm to 4pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260317-9amto12pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260317-9amto12pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Mar 17 - 9am to 12pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260317-1pmto4pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260317-1pmto4pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Mar 17 - 1pm to 4pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260325-9amto12pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260325-9amto12pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Mar 25 - 9am to 12pm CT\n                        \n                    </option>\n                \n                    \n                    <option value=\"https://www.pryor.com/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?dwvar_I1_trainingDateAndLocation=20260325-1pmto4pmCT&amp;pid=I1&amp;quantity=1\" data-attr-value=\"20260325-1pmto4pmCT\" class=\"\"\n                        \n                        \n                    >\n                        Mar 25 - 1pm to 4pm CT\n                        \n                    </option>\n                \n            </select>\n        \n    </div>\n\n\n\n                            </div>\n\n                            \n                                <!-- Quantity Drop Down Menu -->\n                                <div class=\"attribute quantity col-12 d-md-none \">\n                                    \n                                        <label for=\"quantity-1\">\n                                            Select quantity:\n                                        </label>\n                                        \n\n\n\n\n\n\n\n\n\n\n\n<label class=\"sr-only\" for=\"quantity-1\">\n    Select quantity:\n</label>\n<select\n    class=\"quantity-select custom-select form-control d-none\"\n    id=\"quantity-1\"\n    name=\"quantity-select\"\n    tabindex=\"0\"\n    cypress-target=\"productQuantitySelect\"\n    autocomplete=\"off\"\n>\n    \n        \n            \n        \n        <option value=\"1\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=1\"\n                selected\n        >\n            1\n        </option>\n    \n        \n        <option value=\"2\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=2\"\n                \n        >\n            2\n        </option>\n    \n        \n        <option value=\"3\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=3\"\n                \n        >\n            3\n        </option>\n    \n        \n        <option value=\"4\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=4\"\n                \n        >\n            4\n        </option>\n    \n        \n        <option value=\"5\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=5\"\n                \n        >\n            5\n        </option>\n    \n        \n        <option value=\"6\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=6\"\n                \n        >\n            6\n        </option>\n    \n        \n        <option value=\"7\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=7\"\n                \n        >\n            7\n        </option>\n    \n        \n        <option value=\"8\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=8\"\n                \n        >\n            8\n        </option>\n    \n        \n        <option value=\"9\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=9\"\n                \n        >\n            9\n        </option>\n    \n        \n        <option value=\"10\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=10\"\n                \n        >\n            10\n        </option>\n    \n</select>\n\n\n    <div\n    class=\"quantity-stepper form-control \"\n    data-min=\"1\"\n    data-max=\"10\"\n    cypress-target=\"productQuantityStepper\"\n>\n    <button class=\"icon-minus\" data-action=\"decrease\" aria-label=\"Increase Quantity\"></button>\n    <input name=\"qty-stepper\" type=\"text\" value=\"1\" data-qty=\"1\"  aria-label=\"Quantity\"/>\n    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class=\"hidden-xs-down col availability align-self-end global-availability\" data-ready-to-order=\"false\" data-available=\"true\">\n        <div class=\"row\">\n            <div class=\"col-12 availability-container\">\n    <label class=\"availability non-input-label mb-0 mr-2\">Availability:</label>\n    <ul class=\"list-unstyled availability-msg p--small m-0\">\n        <li>\n            \n                Select Styles for Availability\n            \n        </li>\n    </ul>\n</div>\n\n\n        </div>\n    </div>\n\n    <div class=\"col\">\n        <div class=\"row align-items-end\">\n            <!-- Quantity -->\n            <div class=\"quantity col-4 d-none d-md-block \">\n                \n                    \n\n\n\n\n\n\n\n\n\n\n\n<label class=\"sr-only\" for=\"quantity-1\">\n    Select quantity:\n</label>\n<select\n    class=\"quantity-select custom-select form-control d-none\"\n    id=\"quantity-1\"\n    name=\"quantity-select\"\n    tabindex=\"0\"\n    cypress-target=\"productQuantitySelect\"\n    autocomplete=\"off\"\n>\n    \n        \n            \n        \n        <option value=\"1\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=1\"\n                selected\n        >\n            1\n        </option>\n    \n        \n        <option value=\"2\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=2\"\n                \n        >\n            2\n        </option>\n    \n        \n        <option value=\"3\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=3\"\n                \n        >\n            3\n        </option>\n    \n        \n        <option value=\"4\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=4\"\n                \n        >\n            4\n        </option>\n    \n        \n        <option value=\"5\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=5\"\n                \n        >\n            5\n        </option>\n    \n        \n        <option value=\"6\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=6\"\n                \n        >\n            6\n        </option>\n    \n        \n        <option value=\"7\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=7\"\n                \n        >\n            7\n        </option>\n    \n        \n        <option value=\"8\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=8\"\n                \n        >\n            8\n        </option>\n    \n        \n        <option value=\"9\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=9\"\n                \n        >\n            9\n        </option>\n    \n        \n        <option value=\"10\"\n            data-url=\"/on/demandware.store/Sites-PryorLearning-Site/en_US/Product-Variation?pid=I1&amp;quantity=10\"\n                \n        >\n            10\n        </option>\n    \n</select>\n\n\n    <div\n    class=\"quantity-stepper form-control \"\n    data-min=\"1\"\n    data-max=\"10\"\n    cypress-target=\"productQuantityStepper\"\n>\n    <button class=\"icon-minus\" data-action=\"decrease\" aria-label=\"Increase Quantity\"></button>\n    <input name=\"qty-stepper\" type=\"text\" value=\"1\" data-qty=\"1\"  aria-label=\"Quantity\"/>\n    <button class=\"icon-plus\" data-action=\"increase\" aria-label=\"Decrease Quantity\"></button>\n</div>\n\n\n\n                \n            </div>\n\n            <div class=\"col-12 col-md-8 ml-auto\">\n                <!-- 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